How do I place an order?

Pieco will accept orders via phone, fax, e-mail, and this web site. You do not need to use Pieco part numbers to order. After you place your order, we will send you an acknowledgement via fax or e-mail.

How do I place my first web order?

Just tell us your contact information, shipping and billing addresses the first time you order and we will save the information for future orders.

Do you have a small order policy?

At Pieco, we do not have order minimums.

What are your business hours ?

We take web orders 24 hours a day, 7 days a week. Our office hours are Monday to Friday 8:00 am to 4:30 pm.

What if I could not find exactly what I needed in the webstore?

Fax or e-mail us a description of the product you need, manufacturer part number, or drawing, or give us a call.

What forms of payment do you accept?

PayPal, MasterCard, and VISA or mail us your check to:

5035 Timberlea Blvd, Unit 8 , Mississauga, Ontario L4W 2W9.

How do I open an account ?

Open accounts available on approval. Please request Account Application form. Please fax or e-mail it back to us.

Security and Privacy How do I know that my information will be kept secure and confidential?

Pieco has a SSL (secure socket layer) which authenticates the identity of a website and then encrypts and transmits your information through a secure channel. When making purchases on our site you will notice a lock in the address bar of your browser this indicates that a secure channel has been established and 128 bit encryption will take place on your information.

Will you share my e-mail address?

Pieco Is committed to respecting your privacy and the security of your personal information. We will only use the personal information that is provided to us for the process of your request. When you provide us your email address, we will send you emails related to processing your order or to respond to a request. For example, after you place an order at Piecoweb.com, you will receive an email confirmation and an email with package tracking information. We will not share your personal information including email address with any other companies.

Do you keep my credit card information on file?

If you choose to save your credit card information within your profile for further purchases, it is stored in only one location with 128 bit encryption, so you can rest assured that your information is safe.

*Canada and Continental US only